A simple, ready-to-use template to help households respond calmly to scams, fraud, and online emergencies.
Most families have a plan for fires or medical emergencies—but not for cyber incidents like scams, identity theft, or hacked accounts. Yet those are the “everyday emergencies” most of us are far more likely to face. This Family Cyber Incident Response Plan is a practical, plain-language guide to help your household prepare for, respond to, and recover from cyber issues together.
The plan walks families through assigning clear roles—like a designated family decision-maker and a trusted “tech expert”—so no one has to scramble or point fingers when something goes wrong. It also includes a fillable contact sheet for banks, tech helpers, and a family security code word that can be used to verify urgent or suspicious messages.
Beyond the template, the guide breaks cyber incidents into simple, human steps: pause and breathe, disconnect safely, assess what happened, and then take targeted actions like changing passwords, running antivirus scans, or contacting your bank. It also offers prevention tips you can talk through with kids, elders, and less tech-savvy relatives—from not installing random software to enabling two-factor authentication.
If you want a concrete, judgment-free way to get your household on the same page, this is a great starting point to print, customize, and revisit as a family.
Download the free Family Cyber Incident Response Plan and template, fill it out together, and give your family the confidence to handle online “uh-oh” moments before they turn into full-blown crises.
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